DPI Merchandising, Inc. establishes these general terms and operational guidelines to provide customers with a clear understanding of how orders, payments, returns, promotions, customer support, and other services are managed. These policies are designed to maintain a reliable, consistent, and transparent shopping environment while ensuring that customers understand the conditions associated with purchases made through the store.
Customers may complete purchases using a variety of accepted payment options, including major credit cards, digital payment services, and other approved payment providers. Payment authorization and processing take place when an order is submitted rather than when the order is shipped. By completing a purchase, customers authorize the company to process the full transaction amount, including any applicable taxes or additional charges required by law. Sales tax is calculated according to the shipping destination and applied in compliance with relevant regional requirements.
DPI Merchandising, Inc. is committed to providing products that meet customer expectations for quality and reliability. If a purchased item arrives damaged, defective, or does not meet reasonable quality standards, customers are encouraged to request assistance so the issue can be reviewed. Each situation is evaluated individually, and the company may provide an appropriate resolution based on the circumstances, product condition, and applicable policies. Customers should provide accurate information regarding any concerns to help ensure an efficient review process.
Customer support requests are handled during regular business operating hours. Messages received outside of normal working times, including weekends and recognized holidays, will be reviewed after operations resume. During periods of increased customer demand, response times may take longer than usual due to higher inquiry volume. The company makes reasonable efforts to respond to customer concerns as quickly as possible while maintaining accurate and effective support.
Customized, personalized, or made-to-order products are subject to special conditions because these items are created specifically for individual customers. Such products are generally considered final sale and cannot be returned or refunded after production has begun. Exceptions may apply when an item arrives damaged or has a confirmed manufacturing issue. Customers should report qualifying concerns within the required timeframe after delivery. For apparel and similar merchandise, customers should review available sizing information carefully before ordering, as minor differences may occur during manufacturing.
The company may temporarily pause normal operations on certain recognized holidays throughout the year. During these scheduled closures, order processing, customer service responses, and other business activities may be delayed. Requests received during holiday periods will be addressed after operations resume and will be handled according to the order in which they are received.
Some products may be offered as pre-order items before they become available for immediate shipment. Pre-orders allow customers to reserve upcoming merchandise in advance, with payment collected at the time the order is placed. Estimated release and shipping dates are provided as guidance and may change due to production schedules, availability, or other circumstances outside the company’s direct control. Changes to estimated delivery timing do not qualify customers for shipping refunds or compensation. Customers who wish to cancel or adjust a pre-order should make the request as early as possible, although changes may not always be possible after processing begins. Pre-order items may require separate purchases or may ship independently depending on product availability and order conditions.
Orders containing both available products and pre-order merchandise are generally shipped after all items in the order are ready unless otherwise stated. Partial shipments are not guaranteed and may not be available for every order. Customers should carefully review product information before purchasing to understand expected availability and shipping arrangements.
Certain merchandise may be subject to purchase limitations, including restrictions on quantity per customer, household, or account. These limits help ensure fair access to products and reduce excessive purchasing intended for resale or other unauthorized purposes. DPI Merchandising, Inc. may review orders that appear to exceed established limits and reserves the right to modify, cancel, or restrict transactions that do not comply with these requirements. Repeated attempts to avoid purchase restrictions may result in additional account limitations.
Promotional discounts, coupon codes, and special offers are available only during their stated promotional periods. Once an offer expires, it cannot be applied to new or existing purchases. Discount codes cannot be combined unless specifically permitted, and only one eligible promotional code may generally be used per transaction. Certain merchandise may be excluded from discount eligibility, including gift cards, selected digital products, collector items, pre-order merchandise, and products already offered at reduced prices. Promotional savings cannot be applied retroactively, and the company does not provide refunds or adjustments when a product price changes after purchase. DPI Merchandising, Inc. also does not participate in competitor price matching.
If an incorrect price, discount, or promotional benefit is displayed due to a technical issue, administrative mistake, or system error, the company reserves the right to correct the situation. This may include updating the order amount, removing an incorrectly applied offer, canceling an affected transaction, or taking other appropriate actions. Customers who encounter difficulties with promotions or discount applications may request assistance for clarification.
Digital products, including video games, software, or related content purchased through the store, may require assistance from the original developer or publisher for technical issues. DPI Merchandising, Inc. does not provide direct technical support for third-party software functionality, compatibility problems, or platform-related concerns. Customers should contact the appropriate provider for product-specific technical assistance.
Customer accounts created through the Gear Store operate independently from accounts maintained by game developers, publishers, or external platforms. Questions regarding accounts, purchases, or services outside of the Gear Store should be directed to the organization responsible for those services.