DPI Merchandising, Inc. provides this Shipping Policy to explain the procedures, requirements, and conditions related to order processing, shipment preparation, delivery services, and customer responsibilities. The goal of this policy is to provide customers with a clear understanding of how orders are handled from the moment they are placed until they are delivered.
After an order is submitted, the fulfillment team prepares the items for shipment and selects an appropriate carrier and service level based on the shipping option chosen during checkout. Customers may select a preferred delivery method, but the company may use a different carrier when an alternative service provides a comparable level of delivery performance. This flexibility allows DPI Merchandising, Inc. to maintain efficient shipping operations while ensuring that the selected shipping standard is properly supported.
Estimated delivery times are calculated based on the expected transportation period between the fulfillment location and the customer’s destination. Delivery estimates begin after the package has been processed and transferred to the shipping carrier. These estimates do not include the time required for inventory checks, order preparation, picking, packing, or other fulfillment activities. Shipping timelines are provided for general guidance only and are not guaranteed delivery dates. Delays caused by transportation conditions, weather events, carrier operations, customs procedures, or other circumstances outside the company’s control do not qualify for shipping fee refunds.
International shipping options may vary depending on the destination country and available delivery services. Some locations may offer faster courier options, while others may only have economy shipping methods available. Delivery times for international orders can be affected by customs inspections, local postal systems, import procedures, and regional delivery conditions. Customers should understand that international shipments may require additional time beyond the estimated transit period.
DPI Merchandising, Inc. only ships orders to countries and regions where distribution is permitted. Certain locations may be unavailable due to licensing requirements, legal restrictions, or distribution limitations. In addition, some products may have specific shipping restrictions and may only be available for delivery within certain regions. Any applicable limitations will be communicated through product information or checkout availability.
Shipping charges are calculated during the checkout process based on multiple factors, including the destination address, package weight, product dimensions, and selected shipping service. Once an order has been shipped, the shipping charges associated with that order are considered final and cannot be adjusted or refunded. Promotional shipping offers, including free or discounted shipping opportunities, may use standard delivery methods unless otherwise specified. Customers selecting promotional shipping should understand that these services may require additional delivery time compared with expedited options.
Most available products are prepared for shipment within one to two business days after the order is placed. Processing times may be longer for international orders, high-volume periods, holidays, or special merchandise. Orders submitted after the daily processing cutoff time, as well as orders placed during weekends or company holidays, will generally begin processing on the next available business day. Selecting an expedited shipping method does not shorten the time required to prepare an order before it is transferred to the carrier. After shipment, tracking information may require additional time before updates become visible.
Customers are responsible for providing complete and accurate shipping information during checkout. Incorrect addresses, missing details, formatting errors, or incomplete delivery instructions may cause delays, failed deliveries, or returned shipments. DPI Merchandising, Inc. is not responsible for orders that cannot be delivered because inaccurate address information was provided by the customer. Customers should carefully review all shipping details before submitting an order.
Requests to update or correct a shipping address should be submitted as soon as possible after purchase. Address changes may only be completed if the order has not yet entered the fulfillment or shipping process. Once a package has been shipped, address changes generally cannot be made. Customers with upcoming pre-orders should ensure that their shipping information remains current and provide updates before the order enters processing.
Packaging methods may differ depending on the type, quantity, and size of the merchandise purchased. Apparel items may be shipped using protective packaging materials, while artwork, posters, or similar products may require specialized packaging such as protective tubes. Orders containing different categories of products may occasionally be divided into multiple shipments. In these situations, customers may receive separate tracking information and packages may arrive at different times.
Certain oversized, specialty, or collectible products may require individual handling and separate shipment arrangements. Large merchandise, statues, collector editions, and other products with unique packaging requirements may incur additional shipping charges and may not be combined with standard merchandise shipments. These products may be shipped separately to ensure proper handling and protection during transportation.
Orders containing pre-order merchandise follow special shipping procedures. When an order includes both currently available products and items scheduled for future release, shipment may be delayed until all products become available. Partial shipments are generally not provided unless specifically indicated. Customers who prefer to receive available items sooner may need to place separate orders rather than combining pre-order and in-stock products together.
Certain delivery restrictions may apply depending on the selected shipping method and destination. Some carriers may be required for specific delivery locations, including shipments addressed to post office boxes. International shipments may also have limited tracking availability after leaving the original shipping country, depending on the destination carrier and local postal services.
Some products with special shipping requirements may need to be purchased separately. Items that require unique handling, specialized transportation, or exclusive delivery arrangements may not be eligible to ship together with other products in the same order. Customers attempting to combine restricted items with additional merchandise may need to adjust their cart before completing checkout.